Return & Warranty Policy

Last updated: August 2025

We want you to be happy with every order from BulkBuyerPro.com. Below is our simple, transparent policy covering returns, refunds, and warranties.

Quick Summary

• 30-day returns for new, unopened, and resellable items from the delivery date.
• Damaged, defective, or incorrect items: tell us within 7 days of delivery (food/perishables within 48 hours) and include photos.
• Prepaid return label provided when the issue is our error; otherwise, the return shipping cost is deducted from the refund.
• Refunds go to the original payment method after inspection, typically within 3–5 business days of receipt at our facility (your bank/issuer may take additional time).
• No exchanges. Please place a new order for replacement items.

How to Start a Return

1. Email [email protected] or use our Contact Form.
2. Include your order number, the SKU/product name, quantity, and a short description of the reason.
3. For damaged/defective/incorrect items, attach clear photos of the shipping box, packing slip, and items received.
4. Wait for our reply with your RMA/return instructions and, if applicable, a prepaid label.

Please do not send items back without authorization; unauthorized returns may be refused.

Eligibility & Condition

• Items must be unused, unopened, in original packaging, and in resellable condition.
• All accessories, inner packs, and case packs must be included.
• We may reject or adjust refunds for items that arrive used, opened, missing components, or otherwise not in resellable condition.

Items That Cannot Be Returned

• Perishable/dated goods (e.g., food & beverages) once shipped, unless damaged in transit or we shipped the wrong item.
• Final-sale or short-dated items where the date/condition was disclosed.
• Intimate or sanitary goods, hazardous materials, flammable liquids/gases.
• Gift cards and downloadable software.
• Certain health & personal care items for safety/hygiene reasons.

Damaged, Defective, or Incorrect Items

• Report within 7 days of delivery (48 hours for perishable items) and include photos.
• If confirmed, we will replace or refund the item(s). When the issue is our error, we’ll provide a prepaid label.

Orders Marked “Delivered” but Not Received

If your tracking shows Delivered but you can’t locate the package, contact us within 7 days. We will assist with a carrier trace. Please note that porch theft is not covered and is typically a matter for the carrier and/or local authorities.

Refunds

• Once your return arrives and passes inspection, we’ll notify you of approval or rejection.
• Approved refunds are issued to the original method of payment within 3–5 business days (your bank/issuer may take additional time to post the credit).
• Unless the return is due to our error, original shipping costs (if any) are non-refundable and return shipping will be deducted from your refund.

Late or Missing Refunds

1. Check your bank/credit card account again.
2. Contact your card issuer—posting times can vary.
3. Contact your bank—there may be processing delays.

If you’ve done all of the above and still don’t see the refund, email us at [email protected].

Exchanges

We don’t process exchanges. Please place a new order for the item you want and request a return for the original (if eligible).

Order Cancellations

We can attempt to cancel an order that has not yet shipped. Once an order has shipped, it can be handled under the return policy above.

Limited Warranty

• Non-food items: covered by a 30-day limited warranty against manufacturer defects from the delivery date. Contact us with photos and details; we may request a return for inspection.
• Food & beverage items: are guaranteed for quality at delivery only (no ongoing warranty due to perishability). Report any quality concerns within 48 hours of delivery with photos.

Important: Keep all defective items until we advise next steps. We may request photos, video, or a return for inspection before approving a warranty claim.

Shipping for Returns

• When the return is due to our error (wrong item, damaged in transit, defective), we provide a prepaid label.
• In all other cases, return shipping costs are the responsibility of the customer and will be deducted from the refund when we provide a label.
• Use the provided label and follow packing instructions. We recommend keeping your drop-off receipt and tracking until your refund is processed.

Need Help?

Email [email protected] or use our Contact Form for any questions about returns, refunds, or warranties.